EMSS Emergency Medicine Scribe Systems Career Opportunities
In my most recent or most relevant position, my client-facing experience would best be described as:
My experience has primarily been in the following industry:
Within the last 5 years, what role did the following play in your job:
Supervising direct reports.
Please note that this position is no longer available.
If you would like to be considered for similar opportunities now or in the future, feel free to apply and/or set up a notifier for yourself.
Client Services Manager
CA - Los Angeles
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Opportunity Snapshot
 
This role will give you the ability to act as a business manager of your assigned locations, and allow you input into the way this new role will work, and input into the company as we grow to meet high customer demand. In short, as a Client Services Manager you will serve as the primary face to the customer, working to develop and execute client-specific strategy to ensure optimum service delivery, and being accountable for your assigned book of business. Quick question for you - click here
 
Emergency Medicine Scribe Systems (EMSS) is an industry leader in providing comprehensive scribe staffing services to hospitals and. medicine physicians’ groups. We recruit, hire, train, employ and manage highly qualified scribe programs within numerous emergency departments across the country. Scribes work alongside physicians and contemporaneously document the medical encounter as it is being performed. This allows the physician to focus on delivering the best possible medical care while at the same time highly accurate patient records are created.
 
The company was launched in 2006 and is headquartered in El Segundo, California. We currently employ over 1000 people, staffing over forty emergency departments, and are growing rapidly. We are a young and dynamic company with aggressive growth targets and a strong commitment to providing quality service and value to our clients.
 
Pictured:The EMSS mission is to provide emergency departments with the highest quality scribe services available.

The Requirements

To be a good fit for this opportunity you will have:
  • A bachelor’s degree.
  • Multiple years of healthcare operations experience, with prior staffing or emergency department experience highly preferred. Quick question for you - click here
  • A proven track record of managing client accounts as well as working with medium to large, national and regional accounts.
  • Demonstrated success managing a complex book of business.
  • Experience supervising direct reports.
  • The ability to identify and guide clients through alternative operational methods that will enhance program performance.
  • The ability to assist the client in assessing the effectiveness of the program by accomplishing objectives and formulating improvement plans when required.
  • Strong interpersonal skills and demonstrated success dealing with sophisticated customers.
  • Demonstrated success in establishing and meeting goals.
  • Excellent verbal and written communication skills, ability to present in one-on-one and group environments, and strong leadership skills.
  • Planning and organizational skills.
  • The ability and willingness to work a flexible schedule in a fast-paced, dynamic change environment.
 
You will travel up to 50% to visit client locations.

The Role

We are adding Client Services Manager roles to help manage exponential growth across the company. As a Client Services Manager, you’ll be responsible for the scribe staff at multiple customer locations, and you’ll also work together with the other Client Services Managers to manage new customer implementation. This is a true management role where you are staffing locations and are also responsible for those P&L centers.
 
There are multiple scribes at each location, possibly up to 60 or 70 in one hospital, and you’ll directly supervise approximately 10 Chief Scribes who are on-site supervisors in charge of the scribe staff. Half of this job is people management -- you’ll be responsible for hiring, training, and supervision for your locations. Quick question for you - click here The other half is customer relationships and P&L management, so you’ll keep your eye on reducing costs, increasing quality, reducing turnover, and completing other business functions. It will be very much like running a small business.
 
Some of your specific responsibilities will include:
  • Developing and maintaining client operating plans for each assigned account.
  • Identifying opportunities to improve the quality of service.
  • Managing new client implementations including recruiting, hiring and training, to ensure a smooth and profitable transition to standard operation.
  • Conducting client-specific analyses of reports/data.
  • Consulting with clients regarding additional opportunities for program impact.
  • Delivering high levels of customer satisfaction, by supporting all contractual obligations to clients while meeting business objectives.
  • Understanding the EMSS value story, and delivering presentations on customer-specific scribe requirements.
  • Directing client reporting deliverables in support of successful quarterly planning sessions.
  • Interacting with internal executives, key staff and vendor partners in serving assigned client base.
  • Supporting and participating in new business sales, RFP responses, and finalist presentations as needed.
  • Conducting operations audits to ensure compliance, productivity and financial performance.
  • Ensuring consistent and fair administration of personnel policies.
  • Managing planning, budget analysis and reporting for your book of business.
 
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Why EMSS

Exponential growth -- healthcare is 10% of the overall economy and growing, and medical scribe services is a brand new niche industry with lots of opportunity. EMSS is a $14M, highly profitable, privately held company with no debt, and we grew by almost 100% last year. Our growth trajectory is on track to grow even more this year. This is your opportunity to get into the industry at the ground floor and grow exponentially with the company.
 
Amazing career potential -- with such strong growth, we are constantly adding new positions. If you are a strong performer, you will find many opportunities to expand your role or rise to the next levels in the organization.
 
Great culture -- we are a young company, and we have created a casual, flexible work environment. We are looking for other like-minded individuals who want to thrive in a highly entrepreneurial environment.
 
Opportunities for input -- the company is still at a size where our infrastructure is growing and changing. The right fit for this role is someone who wants to contribute to the structure of the company, giving input to help us determine our future direction, and who will shape this role for excellence.
 
Excellent compensation -- in addition to a competitive salary, we offer comprehensive benefits, and an incentive program that has true profit sharing.
 
Pictured: Medical Scribes work alongside physicians to document medical encounters, allowing the physician to focus on delivering the best medical possible medical care while still creating highly accurate patient records.

Keys to Success

To excel in this role, you’ll need to be comfortable in a highly flexible environment where you’ll have a lot of autonomy. You are the “boots on the ground” at hospital and ER locations where we have employees, so you’ll need to know how to navigate a hospital environment. You’ll need to be comfortable going in to the hospital HR to enroll our scribes as employees there, to understand the workflow of the ER and be comfortable in an environment that can be very stressful, and to be willing to make the necessary relationships so that you are welcomed there.
 
Managing people is a big part of this role, and you’ll be responsible for ensuring that staffing is completed for all of your locations, which will require you to keep a lot of parts in motion all at the same time. You’ll also need to be able to please people – to satisfy customers while managing employees, and ensuring that the job is done well. There is a lot of dynamic change in the organization, in an environment that doesn’t yet have a strong structure, so you’ll need to be able to embrace change and run with it, calling on your entrepreneurial spirit to help build the company into a well-run machine.

About EMSS

EMSS is managed by board-certified emergency physicians; our team understands the “pains” of life in modern emergency departments, particularly those imposed by current EMRs and the lack of effective solutions. Our mission is to provide emergency departments with the highest quality scribe services available. We seek the best and brightest aspiring healthcare professionals because scribes are integral in optimizing current documentation systems to improving efficiency, profitability and patient experience.

Scribes work alongside physicians and contemporaneously document the medical encounter as it is being performed. This allows the physician to focus on delivering the best possible medical care while at the same time highly accurate patient records are created.

This process includes transcribing all ancillary test results and the interpretation of the results by the physician, including any lab tests, imaging tests, ECGs and ABGs, recording physician’s consultations with family members and/or other physicians, review of prior medical records to obtain PMH information, and prior labs, ECG and radiographic studies for comparison, alerting the physician when the chart is under-documented and assisting with medication reconciliation documentation. The Scribe must also document procedures and treatments performed by the physician or any other healthcare professional, including nurses and physician assistants.

What Makes Us Different?
  • Nationwide service with affordable startup costs.
  • Simple and predictable cost structure that assigns risk to EMSS, not our clients, for delays and trainings.
  • Seamless integration with existing EMR or paper template systems.
  • Proprietary training methods developed by ED physicians, focusing on thoough, accurate documentation resulting in improved charge capture.
Opportunity Snapshot
 
This role will give you the ability to act as a business manager of your assigned locations, and allow you input into the way this new role will work, and input into the company as we grow to meet high customer demand. In short, as a Client Services Manager you will serve as the primary face to the customer, working to develop and execute client-specific strategy to ensure optimum service delivery, and being accountable for your assigned book of business. Quick question for you - click here
 
Emergency Medicine Scribe Systems (EMSS) is an industry leader in providing comprehensive scribe staffing services to hospitals and. medicine physicians’ groups. We recruit, hire, train, employ and manage highly qualified scribe programs within numerous emergency departments across the country. Scribes work alongside physicians and contemporaneously document the medical encounter as it is being performed. This allows the physician to focus on delivering the best possible medical care while at the same time highly accurate patient records are created.
 
The company was launched in 2006 and is headquartered in El Segundo, California. We currently employ over 1000 people, staffing over forty emergency departments, and are growing rapidly. We are a young and dynamic company with aggressive growth targets and a strong commitment to providing quality service and value to our clients.
 
Pictured:The EMSS mission is to provide emergency departments with the highest quality scribe services available.

The Requirements

To be a good fit for this opportunity you will have:
  • A bachelor’s degree.
  • Multiple years of healthcare operations experience, with prior staffing or emergency department experience highly preferred. Quick question for you - click here
  • A proven track record of managing client accounts as well as working with medium to large, national and regional accounts.
  • Demonstrated success managing a complex book of business.
  • Experience supervising direct reports.
  • The ability to identify and guide clients through alternative operational methods that will enhance program performance.
  • The ability to assist the client in assessing the effectiveness of the program by accomplishing objectives and formulating improvement plans when required.
  • Strong interpersonal skills and demonstrated success dealing with sophisticated customers.
  • Demonstrated success in establishing and meeting goals.
  • Excellent verbal and written communication skills, ability to present in one-on-one and group environments, and strong leadership skills.
  • Planning and organizational skills.
  • The ability and willingness to work a flexible schedule in a fast-paced, dynamic change environment.
 
You will travel up to 50% to visit client locations.

The Role

We are adding Client Services Manager roles to help manage exponential growth across the company. As a Client Services Manager, you’ll be responsible for the scribe staff at multiple customer locations, and you’ll also work together with the other Client Services Managers to manage new customer implementation. This is a true management role where you are staffing locations and are also responsible for those P&L centers.
 
There are multiple scribes at each location, possibly up to 60 or 70 in one hospital, and you’ll directly supervise approximately 10 Chief Scribes who are on-site supervisors in charge of the scribe staff. Half of this job is people management -- you’ll be responsible for hiring, training, and supervision for your locations. Quick question for you - click here The other half is customer relationships and P&L management, so you’ll keep your eye on reducing costs, increasing quality, reducing turnover, and completing other business functions. It will be very much like running a small business.
 
Some of your specific responsibilities will include:
  • Developing and maintaining client operating plans for each assigned account.
  • Identifying opportunities to improve the quality of service.
  • Managing new client implementations including recruiting, hiring and training, to ensure a smooth and profitable transition to standard operation.
  • Conducting client-specific analyses of reports/data.
  • Consulting with clients regarding additional opportunities for program impact.
  • Delivering high levels of customer satisfaction, by supporting all contractual obligations to clients while meeting business objectives.
  • Understanding the EMSS value story, and delivering presentations on customer-specific scribe requirements.
  • Directing client reporting deliverables in support of successful quarterly planning sessions.
  • Interacting with internal executives, key staff and vendor partners in serving assigned client base.
  • Supporting and participating in new business sales, RFP responses, and finalist presentations as needed.
  • Conducting operations audits to ensure compliance, productivity and financial performance.
  • Ensuring consistent and fair administration of personnel policies.
  • Managing planning, budget analysis and reporting for your book of business.
 
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Why EMSS

Exponential growth -- healthcare is 10% of the overall economy and growing, and medical scribe services is a brand new niche industry with lots of opportunity. EMSS is a $14M, highly profitable, privately held company with no debt, and we grew by almost 100% last year. Our growth trajectory is on track to grow even more this year. This is your opportunity to get into the industry at the ground floor and grow exponentially with the company.
 
Amazing career potential -- with such strong growth, we are constantly adding new positions. If you are a strong performer, you will find many opportunities to expand your role or rise to the next levels in the organization.
 
Great culture -- we are a young company, and we have created a casual, flexible work environment. We are looking for other like-minded individuals who want to thrive in a highly entrepreneurial environment.
 
Opportunities for input -- the company is still at a size where our infrastructure is growing and changing. The right fit for this role is someone who wants to contribute to the structure of the company, giving input to help us determine our future direction, and who will shape this role for excellence.
 
Excellent compensation -- in addition to a competitive salary, we offer comprehensive benefits, and an incentive program that has true profit sharing.
 
Pictured: Medical Scribes work alongside physicians to document medical encounters, allowing the physician to focus on delivering the best medical possible medical care while still creating highly accurate patient records.

Keys to Success

To excel in this role, you’ll need to be comfortable in a highly flexible environment where you’ll have a lot of autonomy. You are the “boots on the ground” at hospital and ER locations where we have employees, so you’ll need to know how to navigate a hospital environment. You’ll need to be comfortable going in to the hospital HR to enroll our scribes as employees there, to understand the workflow of the ER and be comfortable in an environment that can be very stressful, and to be willing to make the necessary relationships so that you are welcomed there.
 
Managing people is a big part of this role, and you’ll be responsible for ensuring that staffing is completed for all of your locations, which will require you to keep a lot of parts in motion all at the same time. You’ll also need to be able to please people – to satisfy customers while managing employees, and ensuring that the job is done well. There is a lot of dynamic change in the organization, in an environment that doesn’t yet have a strong structure, so you’ll need to be able to embrace change and run with it, calling on your entrepreneurial spirit to help build the company into a well-run machine.

About EMSS

EMSS is managed by board-certified emergency physicians; our team understands the “pains” of life in modern emergency departments, particularly those imposed by current EMRs and the lack of effective solutions. Our mission is to provide emergency departments with the highest quality scribe services available. We seek the best and brightest aspiring healthcare professionals because scribes are integral in optimizing current documentation systems to improving efficiency, profitability and patient experience.

Scribes work alongside physicians and contemporaneously document the medical encounter as it is being performed. This allows the physician to focus on delivering the best possible medical care while at the same time highly accurate patient records are created.

This process includes transcribing all ancillary test results and the interpretation of the results by the physician, including any lab tests, imaging tests, ECGs and ABGs, recording physician’s consultations with family members and/or other physicians, review of prior medical records to obtain PMH information, and prior labs, ECG and radiographic studies for comparison, alerting the physician when the chart is under-documented and assisting with medication reconciliation documentation. The Scribe must also document procedures and treatments performed by the physician or any other healthcare professional, including nurses and physician assistants.

What Makes Us Different?
  • Nationwide service with affordable startup costs.
  • Simple and predictable cost structure that assigns risk to EMSS, not our clients, for delays and trainings.
  • Seamless integration with existing EMR or paper template systems.
  • Proprietary training methods developed by ED physicians, focusing on thoough, accurate documentation resulting in improved charge capture.
EMSS Emergency Medicine Scribe Systems is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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