EMSS Emergency Medicine Scribe Systems Career Opportunities
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Director of Client Services
CA - Los Angeles
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Opportunity Snapshot

This role is your opportunity to employ your deep knowledge of the healthcare system to invent a new director-level role from the ground up as you expand your skills managing both people and the bottom line for a growing business. Quick question for you - click here As Director of Client Services, you will be tasked to drive the service delivery strategy and its execution, and you’ll be accountable for the contract and its performance, retention, customer satisfaction and reviewing expansion opportunities. This is a new position for our company, and we are concurrently hiring all director level roles, so you’ll be part of a brand new team running a fast-growing company. If you are a seasoned professional capable of developing and implementing best-in-class systems, then we want to hear from you.
 
Emergency Medicine Scribe Systems (EMSS) is an industry leader in providing comprehensive scribe staffing services to hospitals and emergency medicine physicians groups. We recruit, hire, train, employ and manage highly qualified scribes programs within numerous emergency departments across the country. Scribes work alongside physicians and contemporaneously document the medical encounter as it is being performed. This allows the physician to focus on delivering the best possible medical care while at the same time highly accurate patient records are created.

The company was launched in 2006 and is headquartered in El Segundo, California. We currently employ over 1000 people, staffing over forty emergency departments, and are experiencing rapid growth. We are a young and dynamic company with aggressive growth targets and a strong commitment to provide quality service and value to our clients.

Pictured:The EMSS mission is to provide emergency departments with the highest quality scribe services available.

The Requirements

To be a good fit for this opportunity you will have:
  • A bachelor’s degree from a four-year college or university.
  • 5+ years managing client services teams; experience working in urgent care or emergency medicine is a plus.
  • Experience managing a department-level budget.
  • The ability to negotiate and supervise manager-level employees, acting as a mentor to help them excel at people management.
  • The ability to interview, hire, and train employees; to plan, assign, and direct work; to appraise performance and reward or discipline appropriately; to address complaints and resolve problems.
  • Strong written communication skills, including the ability to write reports and business correspondence.
  • Strong verbal and interpersonal communication skills, including the ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
  • The ability to use reasoning to solve practical problems and deal with concrete variables in situations with limited standardization.
  • The ability to understand and interpret instructions in written, oral, diagram, or schedule form.
  • Expert-level ability with a CRM system; experience with salesforce.com is a plus. Quick question for you - click here
  • Working knowledge of Microsoft Office products (Word, Excel, and PowerPoint proficiency expected).
You will be expected to travel up to 20% of the time to manage problems, or to be the face of the company for new sales and implementations.

The Role

The director level of EMSS is an entirely new level of employees that we’ve added to address the needs of our rapidly expanding business. You will be part of an entirely new team of directors helping to shape the future of the company.
 
You will use your skill in professional services, and your deep understanding of healthcare and the ER, to invent this role from the ground up. With more than 1,000 employees there’s a lot of data moving around that needs to be organized by a director-level thinker and operator. Most of your time will be spent making sure new customer implementations are executed to the highest quality level, that service for existing customers meets requirements, that we have a high level of customer satisfaction, that we’re doing it in a profitable way, and that our employees are happy with their jobs.
 
You’ll manage at least 5 Client Services Managers directly, and they will manage the Chief Scribes and part-time scribe staff at each of our hospital locations. Your job will be to apply policies to keep the operations running smoothly, and to work through the managers to implement the new policies and systems-driven structure in multiple locations across the country, quickly, successfully, consistently, and virtually.
 
Some of your specific responsibilities will include:
  • Acting as the senior management point person for the client on Service Delivery issues.
  • Transforming the quality of service to the client through innovative change management ideals and inspiring communication.
  • Consistently improving quality metrics through transaction-based surveys.
  • Leading, motivating, developing, and attracting talent.
  • Representing the company at trade association meetings to promote new and existing products as needed.
  • Exercising commercial judgment with the proven ability to balance growth, retention and profitability business goals against operational constraints and risk.
  • Helping in the development and management of key strategic partnerships.
  • Assisting with new business opportunities, including identification of organic growth within existing accounts, development of proposals (including estimated budgets), and development of new business presentations aiding sales when appropriate. Quick question for you - click here
  • Maintaining cases in CRM (Salesforce.com) software on a daily basis.
  • Completing, maintaining, and processing pertinent paperwork and records.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Why EMSS

Exponential growth -- healthcare is 10% of the overall economy and growing, and medical scribe services is a brand new niche industry with lots of opportunity. EMSS is a $14M, highly profitable, privately held company with no debt, and we grew by almost 100% last year. Our growth trajectory is on track to grow even more this year. This is your opportunity to get into the industry at the ground floor and grow exponentially with the company.
 
Amazing career potential -- with such strong growth, we are constantly adding new positions. If you are a strong performer, you will find many opportunities to expand your role or rise to the next levels in the organization. For example, we do not currently have any VP-level roles in the company, so directors who perform well will be the first in line once those positions become necessary.
 
Great culture -- we are a young company, and we have created a casual, flexible work environment. We are looking for other like-minded individuals who want to thrive in a highly entrepreneurial environment.
 
Opportunities for input -- the company is still at a size where our infrastructure is growing and changing. The right fit for this role is someone who wants to contribute to the structure of the company, giving input to help us determine our future direction, and who will shape this role for excellence.
 
Excellent compensation -- in addition to a competitive salary, we offer comprehensive benefits, and an incentive program that has true profit sharing.
 
Pictured: Medical Scribes work alongside physicians to document medical encounters, allowing the physician to focus on delivering the best medical possible medical care while still creating highly accurate patient records.

Keys to Success

To excel in this role, you’ll need to be passionate about putting the right systems in place and making sure they work perfectly. The responsibility for thousands of employees will roll up to you, making you responsible to get the proper systems in place to ensure work is being done and quality standards are met. You need the information at your fingertips so that you can respond to performance issues quickly.
 
Systems are currently being built, but you will need to work with them at scale, so you’ll need to have some skill and experience with building scalable infrastructure. There is a lot of dynamic change in the organization, in an environment that doesn’t yet have a strong structure, so you’ll need to be able to embrace change and run with it, calling on your entrepreneurial spirit to help build the company into a well-run machine.

About EMSS

EMSS is managed by board-certified emergency physicians; our team understands the “pains” of life in modern emergency departments, particularly those imposed by current EMRs and the lack of effective solutions. Our mission is to provide emergency departments with the highest quality scribe services available. We seek the best and brightest aspiring healthcare professionals because scribes are integral in optimizing current documentation systems to improving efficiency, profitability and patient experience.

Scribes work alongside physicians and contemporaneously document the medical encounter as it is being performed. This allows the physician to focus on delivering the best possible medical care while at the same time highly accurate patient records are created.

This process includes transcribing all ancillary test results and the interpretation of the results by the physician, including any lab tests, imaging tests, ECGs and ABGs, recording physician’s consultations with family members and/or other physicians, review of prior medical records to obtain PMH information, and prior labs, ECG and radiographic studies for comparison, alerting the physician when the chart is under-documented and assisting with medication reconciliation documentation. The Scribe must also document procedures and treatments performed by the physician or any other healthcare professional, including nurses and physician assistants.

What Makes Us Different?
  • Nationwide service with affordable startup costs.
  • Simple and predictable cost structure that assigns risk to EMSS, not our clients, for delays and trainings.
  • Seamless integration with existing EMR or paper template systems.
  • Proprietary training methods developed by ED physicians, focusing on thoough, accurate documentation resulting in improved charge capture.
Opportunity Snapshot

This role is your opportunity to employ your deep knowledge of the healthcare system to invent a new director-level role from the ground up as you expand your skills managing both people and the bottom line for a growing business. Quick question for you - click here As Director of Client Services, you will be tasked to drive the service delivery strategy and its execution, and you’ll be accountable for the contract and its performance, retention, customer satisfaction and reviewing expansion opportunities. This is a new position for our company, and we are concurrently hiring all director level roles, so you’ll be part of a brand new team running a fast-growing company. If you are a seasoned professional capable of developing and implementing best-in-class systems, then we want to hear from you.
 
Emergency Medicine Scribe Systems (EMSS) is an industry leader in providing comprehensive scribe staffing services to hospitals and emergency medicine physicians groups. We recruit, hire, train, employ and manage highly qualified scribes programs within numerous emergency departments across the country. Scribes work alongside physicians and contemporaneously document the medical encounter as it is being performed. This allows the physician to focus on delivering the best possible medical care while at the same time highly accurate patient records are created.

The company was launched in 2006 and is headquartered in El Segundo, California. We currently employ over 1000 people, staffing over forty emergency departments, and are experiencing rapid growth. We are a young and dynamic company with aggressive growth targets and a strong commitment to provide quality service and value to our clients.

Pictured:The EMSS mission is to provide emergency departments with the highest quality scribe services available.

The Requirements

To be a good fit for this opportunity you will have:
  • A bachelor’s degree from a four-year college or university.
  • 5+ years managing client services teams; experience working in urgent care or emergency medicine is a plus.
  • Experience managing a department-level budget.
  • The ability to negotiate and supervise manager-level employees, acting as a mentor to help them excel at people management.
  • The ability to interview, hire, and train employees; to plan, assign, and direct work; to appraise performance and reward or discipline appropriately; to address complaints and resolve problems.
  • Strong written communication skills, including the ability to write reports and business correspondence.
  • Strong verbal and interpersonal communication skills, including the ability to effectively present information and respond to questions from managers, clients, customers, and the general public.
  • The ability to use reasoning to solve practical problems and deal with concrete variables in situations with limited standardization.
  • The ability to understand and interpret instructions in written, oral, diagram, or schedule form.
  • Expert-level ability with a CRM system; experience with salesforce.com is a plus. Quick question for you - click here
  • Working knowledge of Microsoft Office products (Word, Excel, and PowerPoint proficiency expected).
You will be expected to travel up to 20% of the time to manage problems, or to be the face of the company for new sales and implementations.

The Role

The director level of EMSS is an entirely new level of employees that we’ve added to address the needs of our rapidly expanding business. You will be part of an entirely new team of directors helping to shape the future of the company.
 
You will use your skill in professional services, and your deep understanding of healthcare and the ER, to invent this role from the ground up. With more than 1,000 employees there’s a lot of data moving around that needs to be organized by a director-level thinker and operator. Most of your time will be spent making sure new customer implementations are executed to the highest quality level, that service for existing customers meets requirements, that we have a high level of customer satisfaction, that we’re doing it in a profitable way, and that our employees are happy with their jobs.
 
You’ll manage at least 5 Client Services Managers directly, and they will manage the Chief Scribes and part-time scribe staff at each of our hospital locations. Your job will be to apply policies to keep the operations running smoothly, and to work through the managers to implement the new policies and systems-driven structure in multiple locations across the country, quickly, successfully, consistently, and virtually.
 
Some of your specific responsibilities will include:
  • Acting as the senior management point person for the client on Service Delivery issues.
  • Transforming the quality of service to the client through innovative change management ideals and inspiring communication.
  • Consistently improving quality metrics through transaction-based surveys.
  • Leading, motivating, developing, and attracting talent.
  • Representing the company at trade association meetings to promote new and existing products as needed.
  • Exercising commercial judgment with the proven ability to balance growth, retention and profitability business goals against operational constraints and risk.
  • Helping in the development and management of key strategic partnerships.
  • Assisting with new business opportunities, including identification of organic growth within existing accounts, development of proposals (including estimated budgets), and development of new business presentations aiding sales when appropriate. Quick question for you - click here
  • Maintaining cases in CRM (Salesforce.com) software on a daily basis.
  • Completing, maintaining, and processing pertinent paperwork and records.
Note: this description is intended to give you a general overview of the position and is not an exhaustive listing of duties and responsibilities.

Why EMSS

Exponential growth -- healthcare is 10% of the overall economy and growing, and medical scribe services is a brand new niche industry with lots of opportunity. EMSS is a $14M, highly profitable, privately held company with no debt, and we grew by almost 100% last year. Our growth trajectory is on track to grow even more this year. This is your opportunity to get into the industry at the ground floor and grow exponentially with the company.
 
Amazing career potential -- with such strong growth, we are constantly adding new positions. If you are a strong performer, you will find many opportunities to expand your role or rise to the next levels in the organization. For example, we do not currently have any VP-level roles in the company, so directors who perform well will be the first in line once those positions become necessary.
 
Great culture -- we are a young company, and we have created a casual, flexible work environment. We are looking for other like-minded individuals who want to thrive in a highly entrepreneurial environment.
 
Opportunities for input -- the company is still at a size where our infrastructure is growing and changing. The right fit for this role is someone who wants to contribute to the structure of the company, giving input to help us determine our future direction, and who will shape this role for excellence.
 
Excellent compensation -- in addition to a competitive salary, we offer comprehensive benefits, and an incentive program that has true profit sharing.
 
Pictured: Medical Scribes work alongside physicians to document medical encounters, allowing the physician to focus on delivering the best medical possible medical care while still creating highly accurate patient records.

Keys to Success

To excel in this role, you’ll need to be passionate about putting the right systems in place and making sure they work perfectly. The responsibility for thousands of employees will roll up to you, making you responsible to get the proper systems in place to ensure work is being done and quality standards are met. You need the information at your fingertips so that you can respond to performance issues quickly.
 
Systems are currently being built, but you will need to work with them at scale, so you’ll need to have some skill and experience with building scalable infrastructure. There is a lot of dynamic change in the organization, in an environment that doesn’t yet have a strong structure, so you’ll need to be able to embrace change and run with it, calling on your entrepreneurial spirit to help build the company into a well-run machine.

About EMSS

EMSS is managed by board-certified emergency physicians; our team understands the “pains” of life in modern emergency departments, particularly those imposed by current EMRs and the lack of effective solutions. Our mission is to provide emergency departments with the highest quality scribe services available. We seek the best and brightest aspiring healthcare professionals because scribes are integral in optimizing current documentation systems to improving efficiency, profitability and patient experience.

Scribes work alongside physicians and contemporaneously document the medical encounter as it is being performed. This allows the physician to focus on delivering the best possible medical care while at the same time highly accurate patient records are created.

This process includes transcribing all ancillary test results and the interpretation of the results by the physician, including any lab tests, imaging tests, ECGs and ABGs, recording physician’s consultations with family members and/or other physicians, review of prior medical records to obtain PMH information, and prior labs, ECG and radiographic studies for comparison, alerting the physician when the chart is under-documented and assisting with medication reconciliation documentation. The Scribe must also document procedures and treatments performed by the physician or any other healthcare professional, including nurses and physician assistants.

What Makes Us Different?
  • Nationwide service with affordable startup costs.
  • Simple and predictable cost structure that assigns risk to EMSS, not our clients, for delays and trainings.
  • Seamless integration with existing EMR or paper template systems.
  • Proprietary training methods developed by ED physicians, focusing on thoough, accurate documentation resulting in improved charge capture.
EMSS Emergency Medicine Scribe Systems is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.
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